Open my email
Your business inbox, wherever the day takes you.
Open webmailUse your full email address and mailbox password. Opens our email provider’s secure webmail.Welcome to My NEO.
Your email, billing and a helping hand. All easy to find.
Your starting point for NEO Email. Choose what you need below, then sign in securely with that service. Email access is for accounts we have already set up; test payments do not activate a service.
Manage my billing Test only
View invoices, update your payment details and manage your subscription securely with Stripe.
Billing connection pendingStripe test portal is not connected yet.Manage my email addresses
Add your team and manage your mailboxes in your own email control panel.
Open email managementFor business account owners. Enter your control-panel username in lowercase (no capital letters). Use the password supplied during setup, keeping its capital and lowercase letters exactly as saved.Get a helping hand
A setup question or something you're unsure about? Tell us what you need.
Visit the help centreSetup guides, sign-in help and a direct way to email the NEO team.Try the billing journey.
Choose a plan and billing period to check the price before opening Stripe's test checkout. This does not reserve a founding place or provision email.
£2.99 / month · including VAT
Stripe test checkout is not connected yet. No payment can be submitted.
How will testing work?
Use fictional customer details and Stripe test cards only. For a successful card payment, use 4242 4242 4242 4242, a future expiry date and any three-digit security code. Never enter a real card. Test subscriptions do not activate mailboxes. Enterprise is priced by agreement; lifetime offers are coming soon.
Simple answers
A little help signing in.
You don’t need a separate My NEO password.
Which sign-in should I use?
To read and send messages, choose Open webmail and use your full email address and mailbox password. To manage your team’s email addresses, choose Open email management and use your business control-panel login. Your control-panel username must be all lowercase; your password is case-sensitive, so enter it exactly as saved. Billing uses a separate secure sign-in link from Stripe.
I’ve forgotten my password.
For a mailbox password, ask the person who manages email for your business. If you manage the business account, contact sales@neoemail.co.uk so we can verify your identity and help you recover access. Never send us your password.
Can I use email on my phone or computer?
Yes. Open email management and choose Email Clients for your account’s connection settings. Use your full email address as the username. If you need a hand, email the NEO team.
Will a test payment start my service?
No. Billing here is still in test mode. Test payments do not charge real money, create email accounts or reserve a founding place. We will confirm your service and setup separately before launch.