Read & send email
Sign in with your full email address and your mailbox password.
Open webmailOpens our email provider’s secure webmail.
Here to helpA helping hand.
A helping hand.
Less head-scratching.
From your first sign-in to email on your phone. Find a simple answer here, or speak to the NEO team.
One place to start. Three sign-ins.
My NEO brings the links together. You don’t need a separate password for the My NEO page.
Manage your team
Use your control-panel username in lowercase — no capital letters. Enter your password exactly as saved; capital letters matter.
Email managementThis login is separate from your mailbox login.
Invoices & payments
Start in My NEO and open the Stripe billing portal. Stripe sends a secure sign-in link to your billing email address.
Test billingBilling is still in test mode. Test payments do not activate email.
Your business email, step by step.
These steps are for accounts NEO has already set up. Moving an existing inbox? Agree the changeover with us before changing your domain settings or cancelling your old service.
Start in webmail
Use the mailbox details provided during setup. Send a message to another email address you own, then reply to it to check both directions.
Open your inbox →Add your phone or computer
The person managing your business email can sign in to Email management and choose Email Clients for connection settings. Use your full email address as the mailbox username.
Follow those settings for incoming and outgoing mail, including the secure connection options. If an app shows a security warning, contact us before continuing.
Make it yours
Add your display name and business signature in your email app. Send and receive another test message from each device you use.
Keep your login details in a password manager. Don’t share one person’s password across your team.
Let’s get you unstuck.
My password isn’t being accepted.
Check you’re using the right sign-in above. Email management needs a lowercase control-panel username. Webmail needs your full email address. Passwords must match exactly, including capital letters. Check for accidental spaces when copying. If you’re still stuck, contact us; never email your password.
I’ve forgotten my password.
For a mailbox password, ask the person managing email for your business. If that’s you and you cannot access the control panel, contact NEO from an email address you can still use. We’ll verify your identity before helping with access.
Email works in webmail, but not on my phone.
Check your app’s settings against Email Clients in the control panel, including the full email address, incoming and outgoing servers, ports and secure connection settings. Your mailbox password is separate from your control-panel password. Tell us which app and device you’re using if you need help.
A message hasn’t arrived.
Check the recipient address and both Inbox and Spam. Look for a delivery failure message. If it still hasn’t arrived, tell us the approximate time, which direction the message was travelling and any error shown. Don’t send the message contents or attachments unless we ask for what is needed.
My storage figure is unavailable.
An unavailable figure does not confirm how much space is left. Refresh later and contact us if it persists or you cannot send or receive mail. We can help check your account.
Will a test payment start my subscription?
No. The current My NEO billing links are for testing only. They do not collect real money, activate mailboxes or reserve a founding place. We’ll confirm service setup separately before launch.
A real helping hand
Tell us what you need.
Email sales@neoemail.co.uk with a short description. If your NEO mailbox isn’t working, use another email address so we can reply.
Email the NEO team →Or choose a subject:
- Include your business name, affected email address and the app or device.
- Describe what happened and any error shown. Remove private information from screenshots.
- Never send passwords, sign-in links, verification codes or card details.
These links open your email app. Nothing is sent until you send the email yourself. This page does not create a support ticket.